Shipping Policy

1. Overview

This Shipping Policy applies to all physical items purchased through the Rewear app. Rewear is a peer-to-peer marketplace — sellers are responsible for dispatching items, while Rewear coordinates shipping logistics and provides buyers with tracking information. By completing a purchase, you agree to the terms outlined in this policy.

2. Shipping Tiers

Rewear offers three shipping options. Rates are calculated at checkout based on item size, weight, and delivery location.

3. How Shipping Works

When you purchase an item on Rewear, payment is held securely by Paystack until delivery is confirmed. Here's what happens next:

• The seller is notified of the sale and required to dispatch the item within 2 working days.
• Once dispatched, you will receive a tracking number via the app and email.
• Delivery timelines begin from the date of dispatch, not the date of purchase.
• Upon delivery, you have 48 hours to confirm receipt or report an issue in the app.
• If no action is taken within 48 hours, the transaction is automatically marked as complete and the seller's payout is released.

4. Shipping Rates

Shipping rates are calculated dynamically at checkout based on the selected shipping tier, the item's dimensions and weight, and the distance between the seller's dispatch location and your delivery address. The exact shipping fee will always be displayed clearly before you confirm your order.

5. Order Tracking

Once your order has been dispatched, you can track it directly in the Rewear app under Orders → Track Shipment. You will also receive push notifications and email updates at key delivery milestones.

If you have not received tracking information within 3 working days of your purchase, please contact our support team.

6. Delivery Coverage

Rewear currently delivers across Nigeria. Delivery availability and timelines may vary depending on the buyer's location, particularly for remote or non-urban areas. Any location-specific restrictions will be shown at checkout.

7. Failed or Missed Deliveries

If a delivery attempt fails due to an incorrect address provided by the buyer, the buyer is responsible for any re-delivery fees. If a delivery fails due to a reason within the seller's or logistics provider's control, Rewear will investigate and facilitate re-delivery or a refund in accordance with our Refund Policy.

Unclaimed packages held by a logistics provider for more than 7 days may be returned to the sender. In such cases, the buyer will be charged for any return and re-delivery fees.

8. Shipping Delays

Delivery timelines are estimates and not guaranteed. Rewear is not liable for delays caused by third-party logistics providers, public holidays, severe weather, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we will investigate on your behalf.

9. Seller Dispatch Obligations

Sellers are required to dispatch items within 2 working days of a confirmed sale. Failure to do so may result in automatic order cancellation, a full refund to the buyer, and potential account suspension. Sellers must ensure items are packaged securely to avoid damage in transit.

10. Contact

For shipping-related queries, contact our support team at [email protected] or use the in-app support chat.